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New Version Trial Over Existing Installation

John Deciacco's Avatar

John Deciacco

20 Aug, 2010 05:09 PM via web

I have just downloaded V3.31 over V2.52.10. The pop-up telling me the trial has ended immediately appears and I can only use as a viewer; when I tried to buy to avoid further investigation I get quoted the full price without the 50.0% reduction.

  1. Support Staff 2 Posted by Neville on 20 Aug, 2010 10:17 PM

    Neville's Avatar

    Hi John,
    The V3 upgrade should have run the normal free period, which clearly it didn't. It may simply be that you didn't have the "My Knowledge" Knowledge Base open, which is required for the free trial to work.

    Re. Upgrading. I assume your e-mail address has changed since you first purchased V2. If so e-mail me your serial number and new e-mail address and I'll update the web shop details.

    -Neville

  2. 3 Posted by John Deciacco on 23 Aug, 2010 03:23 PM

    John Deciacco's Avatar

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

    <meta content="text/html; charset=UTF-8" http-equiv="Content-Type">
<title></title>

    Hi Neville<br>
<br>
Thanks for the explanations: regarding the upgrading, I think it may
have something to do with the 'NoScript' extension on Firefox. I
persisted, as my email has not changed, and noticed that if I
allowed your site in 'NoScript' <i>after</i> opening it, as you
have to really, it brings up the purchase at the full price and does
not update after completion of the personal details, which include
email address. However, when I closed the Surfulater site but came
back later in the same Firefox session - i.e. with your site still
enabled in 'NoScript'  - I immediately got the page with the three
upgrading questions.<br>
<br>
If you think this could be a help, feel free to copy and paste on
the support page - or I can from this end.<br>
<br>
Regards<br>
John<br>
<br>
<br>
<br>
On 20/08/2010 23:19, Neville wrote:
<blockquote

    cite="mid:In-Reply-To:References:Subject:Mime-Version:Content-Type:List-Archive:List-Subscribe:List-Help:List-Unsubscribe:List-Post:List-Id%3B%20bh=kX4Fi7M1lsa4T0Ra%2FF87ym1YeLw=%3B%20b=pglwxMvRmyY88Ri4I6IIiTcqyXHGBBSNRs2xglihPK06j1dQNRRGRTwh2sklEc64MJg74S%2F7Kibf%20%20%20JDgThfQx3hyx7ku2Iqi+crfw1+xmHflsqk8Z2Tc0+MKYVFVO5twJsSPqsYP5G1xxkgBkyjXDce4k%20%20%20I6ABvJTzLpjXL6lzi7M="

      type="cite">
  <pre wrap="">// Add your reply above here

    ================================================== From: Neville Subject: New Version Trial Over Existing Installation

    Hi John, The V3 upgrade should have run the normal free period, which clearly it didn't. It may simply be that you didn't have the "My Knowledge" Knowledge Base open, which is required for the free trial to work.

    Re. Upgrading. I assume your e-mail address has changed since you first purchased V2. If so e-mail me your serial number and new e-mail address and I'll update the web shop details.

    -Neville

    View this Discussion online: http://help.surfulater.com/discussions/problems/8-new-version-trial-over-existing-installation

    Reply with #ignore to stop receiving notifications for this discussion.

    </blockquote>

  3. Support Staff 4 Posted by Neville on 23 Aug, 2010 09:33 PM

    Neville's Avatar

    Hi John,
    Disabling Javascript on our Web site or on our Web Shop site will definitely break a variety of things, including upgrade purchasing.

    IMO unless you have a very good reason to disable Javascript, then I wouldn't. We'll likely get to a point where more sites use Javascript than don't, if we aren't there already.

    -Neville

  4. Neville closed this discussion on 23 Aug, 2010 09:33 PM.

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